Privacy Policy

Heritage Heaven respects your privacy and is committed to protecting the personal information of our guests and visitors. This Privacy Policy explains how we collect, use, and protect your information when you stay at our guest house or contact us.

---

1. Information We Collect

When you make a booking or contact us, we may collect the following information:

• Full name
• Phone number
• Email address
• Identification details (such as CNIC or passport, if required by law)
• Check-in and check-out dates
• Payment information (only when required for booking confirmation)
• Any special requests you provide to us

---

2. How We Use Your Information

We use your information only for the following purposes:

• To confirm and manage your booking
• To communicate with you regarding your stay
• To provide guest services
• To comply with local legal and security requirements
• To improve our services and guest experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

---

3. Email Communication

If you contact us via email, your email address will only be used to respond to your inquiry or manage your booking.

For any privacy-related questions, you may contact us at:

Email: info@heritageheaven.pk

---

4. Information Security

Heritage Heaven takes reasonable steps to protect your personal information from:

• Unauthorized access
• Misuse
• Loss
• Disclosure

Only authorized staff members have access to guest information.

---

5. Sharing of Information

We may share your information only when:

• Required by local law or authorities
• Necessary to complete your booking (for example, payment processing)

---

6. Your Rights

You have the right to:

• Request access to your personal information
• Ask us to correct incorrect details
• Request deletion of your information after your stay (unless required by law to keep it)

To request this, email us at: info@heritageheaven.pk

---

7. Changes to This Policy

Heritage Heaven may update this Privacy Policy from time to time. Any updates will be posted on our website or shared with guests when necessary.